MOSS GROVE DENTAL PRACTICE
PRACTICE PAYMENTS’ POLICY
It is our Practice policy to give patients full information about the
cost of their dental work before any treatment is undertaken. To
this end, each patient will receive a written estimate and treatment
plan following an assessment by the dentist.
An abridged list of treatments in the form of our private fees guide
is also on display in the reception area.
Payment for dental care may be made by cheque, cash or
credit/debit card. All patients making cash payments will be issued
with a Practice receipt.
We try to make payment as straightforward as possible. Ordinarily,
patients are asked to pay for the care or treatment received at the
end of each visit. However, we do ask for payment in advance when
patients undertake a course of tooth whitening/bleaching.
All new patients are requested to pay a deposit towards the cost of
the initial examination. The deposit is non refundable in the event of
late cancellation (less than 24 hours notice) or failure to attend.
Patients may also be asked to pay a deposit or the full fee prior to
the commencement of treatment if there is a history of defaulting
on payment, failure to attend or persistent late cancellation.
The practice manager is also happy to discuss other payment
options prior to the commencement of treatment (eg. unusually
expensive courses of dental work).
When a patient is unable to keep an appointment we will gladly
offer to re-book the appointment although there will be a charge for
non attendance, late attendance or late cancellation (where we are
given less than 24 hours’ notice – weekends and bank holidays
excluded). The charge will be reduced pro rata for any time we
manage to re-offer to another patient. Mitigating circumstances will
be considered although allowance cannot be made for work
commitments or travel problems.