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It is our Practice policy to give patients full information about the

cost of their dental work before any treatment is undertaken. To

this end, each patient will receive a written estimate and treatment

plan following an assessment by the dentist.


An abridged list of treatments in the form of our private fees guide

is also on display in the reception area.


Payment for dental care may be made by cheque, cash or

credit/debit card. All patients making cash payments will be issued

with a Practice receipt.


We try to make payment as straightforward as possible. Ordinarily,

patients are asked to pay for the care or treatment received at the

end of each visit. However, we do ask for payment in advance when

patients undertake a course of tooth whitening/bleaching.


All new patients are requested to pay a deposit towards the cost of

the initial examination. The deposit is non refundable in the event of

late cancellation (less than 24 hours notice) or failure to attend.


Patients may also be asked to pay a deposit or the full fee prior to

the commencement of treatment if there is a history of defaulting

on payment, failure to attend or persistent late cancellation.


The practice manager is also happy to discuss other payment

options prior to the commencement of treatment (eg. unusually

expensive courses of dental work).


When a patient is unable to keep an appointment we will gladly

offer to re-book the appointment although there will be a charge for

non attendance, late attendance or late cancellation (where we are

given less than 24 hours’ notice – weekends and bank holidays

excluded). The charge will be reduced pro rata for any time we

manage to re-offer to another patient. Mitigating circumstances will

be considered although allowance cannot be made for work

commitments or travel problems.


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